Getting support by Messenger (Live-Chat)

The Messenger is the "live chat" widget available at the bottom-right of pages on our different websites. Use it for individual support.

On all our documentation pages, help articles and from your Front-Commerce's cockpit you will see the Messenger / Live-chat widget.

We recommend being authenticated in Cockpit before starting a new conversation with our support team.
It helps us know who you are, and allows you to find all your conversations in the same place.

All messages will land in our Unified support inbox so our support team could respond in a timely fashion.

When is it relevant?​

In short: when it feels the most convenient for you!

We found that it can help when:

• you want to provide feedback on a documentation page or an article
  • if you haven't found the information you were looking for
  • a quick message with content suggestions or typos detected helps us improve our documentation and examples
  • when opening the Messenger, our support team will know your context (URL of the page you're on etc…)
• you want to contact our support in a lightweight way
  • open Front-Commerce's Cockpit
  • create a New conversation
  • or follow-up on a previous one
• you don't want to open Slack or log into yet another workspace