Getting support by email

Use support@front-commerce.com to contact support and keep several people in the loop, for occasional support or while you're on the go.

You use email every day. Your team, customers and partners too.
Our support team too.

Send an email to support@front-commerce.com, and our team will receive it in our Unified support inbox.
You will also be able to find your email requests from the Messenger if you're logged in to Cockpit with the same email address.

When is it relevant?​

In short: when it feels the most convenient for you!

We found that it can help when:

• you don't want to use hundreds of different tools
• you receive an email and want to forward the request to us by adding some context
• you want to keep your teammates / integrator / customer in the loop
• you want to include our support team in a conversation not limited to Front-Commerce (i.e: your SEO agency, the 3rd-party services interacting with Front-Commerce etc…)
• you want to provide more detailed context to our support team:
  • code samples
  • logs
  • screenshots